Refund Policy

Refund Policy for Wildencantos.com

At Wildencantos.com (operated by WE LLC), your satisfaction is our priority. We stand by the quality of our products and offer a 30-day satisfaction guaranteed policy.

WE LLC is based in San Juan, Puerto Rico.

1. 30-Day Satisfaction Guarantee

We accept returns and exchanges for most products within 30 days of your order's delivery date. If you are not completely satisfied with your purchase, please contact us within this timeframe.

2. Eligible Conditions for Refund or Exchange

For a refund or exchange, items must meet the following conditions:

Damaged or Defective Products: If your item arrives damaged or is defective, please contact us immediately with photos of the damage.
Items Not as Described: If the product you received significantly differs from its description on our website.
Customer Preference: If you are simply not satisfied with your purchase for any reason.

3. Required Product Condition for Returns

To be eligible for a return, your item must be:

Unused: The item must be in its original, unused condition.
Original Packaging: Returned in its original packaging with all tags, labels, and accessories intact.
Good Condition: Free from any signs of wear, washing, or damage not reported upon arrival.

We reserve the right to refuse a return if the item does not meet these conditions.

4. Documentation Required

To process your return efficiently, please provide:

Your original order number or proof of purchase.
Your name and contact information.
A brief reason for the return.

5. Refund Process

To initiate a return or exchange, please follow these steps:

Contact Us: Email us at wildencantos@gmail.com within 30 days of receiving your order. Please include your order number and the reason for your return.
Await Instructions: Our customer service team will review your request and provide you with return shipping instructions and a return authorization, if applicable.
Ship Your Item: Carefully package the item(s) you wish to return and ship them to the address provided in our instructions. We recommend using a trackable shipping service.
Refund Processing: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.

6. Shipping Fees

Original Shipping Fees: Original shipping fees are non-refundable.
Return Shipping: The customer is responsible for return shipping costs unless the return is due to a damaged/defective product or an error on our part.